REAL PEOPLE. USEFUL ANSWERS.
A little help
goes a long way.
Planning, packing or already putting your feet up? Start here.
Before you bookHow do I check availability?
Use Check availability to open the date search. Choose dates and guests, then review the property and the total price in the booking engine. Browsing a stay or saving it to your shortlist does not reserve it.
Before you bookCan I bring a pet?
Check the specific property listing and speak to us before booking. Permission, restrictions and any additional charges vary between properties.
Before you bookCan you help with accessibility requirements?
Yes, please explain your requirements before booking. Steps, entrances, bathrooms and sleeping arrangements differ, so we need to discuss the exact property rather than assume it will be suitable.
Your bookingWhere do I find cancellation terms?
The terms shown for your chosen property and booking apply. Review them before confirming and refer to your confirmation for changes or cancellations. Contact us if you need help understanding your options.
Your bookingHow do I pay or check a balance?
Use the payment instructions or secure payment link provided for your booking. Do not send card numbers, security codes or banking passwords through this website or by email. Contact the team if anything looks unexpected.
Arrival & your stayWhere are my check-in details?
Follow the check-in instructions in your booking messages, including any required pre-arrival form. Arrival details are supplied through the agreed booking communication once the requirements have been completed.
Arrival & your stayCan I arrive early or check out later?
Please ask in advance. It depends on the property, other bookings and cleaning arrangements, and additional charges may apply. It is only agreed once our team confirms it.
Arrival & your stayWhat if there is a problem during my stay?
Use the contact details in your arrival information or contact our team. Tell us the property, booking reference and what has happened. For immediate danger or a life-threatening emergency, contact the emergency services.
Little extrasHow do I request an extra?
Use the Little extras page or contact us with your property, booking reference and dates. We will confirm availability, suitability and any price before arranging it.